Privacy policyPrivacy policy

Privacy Policy

Our corporate philosophy is to respect and honor the “sincerity and kindness of people” under the motto of “Customers First”. Our main business activities include funeral service business (embalming, overseas transportation) (hereinafter referred to as “our business”). (hereinafter referred to as “our business”). With respect to the protection of all personal information handled by our company in these businesses, we are fully aware of our social mission and comply with laws and regulations regarding the protection of the rights of the individual and personal information. In addition, we hereby declare that we will establish a personal information protection management system to realize the following policy and make company-wide efforts for its continuous improvement, always recognizing the latest trends in IT technology, changes in social demands, and changes in the business environment.

  1. Personal information will be obtained, used, and provided only to the extent necessary for the Company’s legitimate business operations, employment of employees, and personnel management, and will not be handled beyond the extent necessary to achieve the specified purposes of use.
  2. We will comply with laws, regulations, national guidelines, and other norms regarding the protection of personal information.
  3. To prevent the risk of leakage, loss, or damage of personal information, we will continuously improve our personal information security system by injecting management resources that match the actual conditions of our business in order to prevent such risks through reasonable security measures. In the event of an emergency, we will promptly take corrective measures.
  4. We will respond promptly, sincerely, and appropriately to complaints and consultations regarding the handling of personal information.
  5. The personal information protection management system will be reviewed in a timely and appropriate manner in light of changes in the environment in which the Company operates, and improvements will be made on an ongoing basis.
    This policy shall be distributed to all employees to make them aware of it, and shall be made available to anyone at any time by posting it on the Company’s website, pamphlets, etc.

… and upwards
Date of enactment February 1, 2005
Revision Date April 1, 2023
IMS JAPAN inc.
Hiroaki Wada, President and Representative Director

Handling of Personal Information

  1. Name of business
    IMS JAPAN inc.
    3F, 5-17-3 Shiba, Kawaguchi-shi, Saitama 333-0866
    Representative Director Hiroaki Wada
  2. Administrator (or his/her agent) and his/her contact information
    Affiliation Department:
    IMS JAPAN inc. Head Office Administration Dept.
    Contact: Phone 048-261-8501
  3. Purpose of use of personal information
    The purposes of use of personal information when personal information is obtained directly from the person in writing, when personal information is obtained directly other than in writing, or when personal information is obtained indirectly, as well as the purposes of use of customers’ personal information held by the Company, are as follows
    Types of Personal Information
    Purpose of Use
    Personal information acquired in connection with our contracts (including insurance contracts), or personal information that has already been acquired
    The Company shall use the information for the performance of its contractual rights and obligations and for providing information and quotations for services and products recommended by the Company.
    Personal information obtained when we procure goods and services from outside the company
    It shall be used for the performance of its contractual rights and obligations.
    Personal information related to those who participate in or attend events sponsored or exhibited by the Company
    The information will be used for the purpose of informing you of such services and related events, as well as services and products that we recommend.
    Personal information obtained from our directors, officers, employees, contract employees, part-time employees (hereinafter collectively referred to as “employees”) Personal information obtained from
    The Company shall use the information for human resource management, business management, health management, information management, and security management.
    Personal information obtained from publicly available books, websites, etc., as well as personal information received as referrals for our services
    The information shall be used for the purpose of providing information on services and products recommended by the Company.
    Personal information about visitors to our company
    The Company shall use this information to ensure the security of the Company.
    Personal information related to persons who contact us
    The information will be used to confirm and respond to the content of the relevant inquiry.
    Personal information obtained with the consent of the purpose for which it is to be used as stated by the Company
    The information shall be used for that purpose.

    In cases where we receive personal information directly from customers in writing, we will specify the purpose of use in each case. However, the following cases are excluded.

        1. When it is necessary for the protection of a person’s life, body, or property, and when it is urgent or difficult to obtain the consent of the person.
        2. (iii) When there is a risk of harm to the life, body, property, or other rights or interests of the person or a third party by notifying the person of the purpose of use or publicly announcing the purpose of use.
        3. When there is a risk of harm to the Company’s rights or legitimate interests by notifying the person of the purpose of use or publicly announcing the purpose of use.
        4. When required by law, or when it is necessary to cooperate with a national agency or local public body in the performance of its duties as prescribed by law, and notifying the person of the purpose of use or publicly announcing it may impede the performance of the relevant duties.
        5. When it is especially necessary to improve public health or to promote the sound growth of children and it is difficult to obtain the consent of the individual concerned.
        6. When it is recognized that the purpose of use is clear from the circumstances of acquisition.
  4. Provision of Personal Information to Third Parties

    We will not provide your personal information to third parties except in the following cases

      1. With the consent of the person in question
      2. When required by law
      3. When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the person in question
      4. When it is especially necessary to improve public health or to promote the sound growth of children and it is difficult to obtain the consent of the person in question.
      5. When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining your consent is likely to impede the execution of such affairs.
      6. When all or part of the handling of personal information is outsourced within the scope necessary to achieve the purpose of use in order to facilitate the smooth performance of business operations.
  5. Request for Disclosure of Personal Information

    Customers may contact the Company to request disclosure of their personal information (notification of purpose of use, disclosure, correction, addition, deletion, suspension of use or elimination, or suspension of provision to a third party). In such cases, we will respond within a reasonable period of time after confirming the identity of the customer. Please refer to the “Guide to Request Procedures for Retained Personal Data” on this page for details on requests for disclosure, etc.

  6. Voluntary nature of providing personal information

    Whether or not you choose to provide us with your personal information is voluntary. However, if you do not provide us with the required information, we may not be able to provide you with the appropriate services.

  7. In the case of acquisition by a method not easily recognizable by the person in question

    Cookies are used to make it more convenient for you to visit our website when you come back, and they do not violate your privacy or have any adverse effect on your computer. For more information on cookies, please refer to “About Cookies” on this page.
    All areas of our site where personal information is input are protected by SSL (Secure Sockets Layer). (Layer) data encryption system is used. In addition, we have adopted measures such as installing firewalls to protect information within the site. However, due to the nature of Internet communications, we cannot guarantee complete security. Please understand this in advance.

    Contact information for inquiries
    Inquiries regarding personal information of customers and our privacy policy are accepted at the following contact point.

    〒333-0866
    3F, 5-17-3 Shiba, Kawaguchi-shi, Saitama
    IMS JAPAN inc. Head Office Administration Dept.
    E-mail address : info@ims-japan.jp
    TEL: 048-261-8501 (Hours: 9:00-18:00 *)
    • During Saturdays, Sundays, national holidays, year-end and New Year holidays, and Golden Week, we will respond on the next business day or later.

Information on Procedures for Requesting Retained Personal Data

With regard to requests for notification of purpose of use, disclosure, correction, addition, deletion, suspension of use, elimination, and suspension of provision to a third party (hereinafter referred to as “Request for Disclosure, etc.”) from the person in question or his/her representative regarding personal data in our possession or records provided to a third party, please fill out the request form prescribed by us, The following procedures will be used to respond to such requests.

  1. For “Requests for Disclosure, etc.

    Please contact the following office to make a “Request for Disclosure, etc.”.
    If you would like to request disclosure, etc. through electromagnetic procedures, please let us know. In principle, we will process your request accordingly.

    〒333-0866
    3F, 5-17-3 Shiba, Kawaguchi-shi, Saitama
    IMS JAPAN inc. Head Office Administration Dept.
    E-mail address : info@ims-japan.jp
    TEL: 048-261-8501

  2. Procedures for Requests for Disclosure, etc.
      1. After receiving your request, we will send you by mail the prescribed request form “Request Form for Disclosure, etc. of Retained Personal Data” for your use.
      2. Please send the completed request form, documents to verify your identity, documents to verify that you are a representative if the request is made by a representative, and a postal money order for the fee (only for requests for notification of purpose of use and disclosure) to the above address.
        Identification documents
        Please enclose a copy of one of the following identification documents
        1. driver’s license
        2. passport
        3. basic resident register card
        4. alien registration card
        5. Health insurance card
        6. Other official documents that can verify your identity
        If any of the above documents contain information such as “permanent domicile,” “personal number,” or “symbols and numbers of persons insured by health insurance, etc.,” please mask (fill in) the relevant parts before submitting.
  3. In the case of a “Request for Disclosure, etc.” by a representative

    If the person making the “Request for Disclosure, etc.” is a representative, please enclose a copy of the following documents in addition to the documents listed in 2.

        1. official copy of the family register
        2. Health insurance card
        3. certificate of registered matters
        4. Other official documents that can confirm the authority of legal representation
          If any of the above documents contain information such as “permanent domicile,” “personal number,” or “symbols and numbers of persons insured by health insurance, etc.,” please mask (fill in) the relevant sections before submitting the documents.
          When submitting a copy or extract of the person’s family register regarding [1], please submit it after leaving the following necessary items and masking other information.
          Required Information] Name of the first person on the family register, first name of the applicant, date of birth, names of father and mother (father-in-law and mother-in-law), and relationship to the applicant.
          Please note that even if the above documents are submitted, we may not be able to respond to your request if we are unable to confirm your identity or that your representative is a legal representative.
  4. Fees for “Requests for Disclosure, etc.” and Method of Collection

    Only in the case of a request for notification or disclosure of the purpose of use, the following amount (including the cost of our reply) will be charged per request. If your request is made in writing, please enclose [postage stamps] for the following amount when you mail the request form. If you wish to make a request by other means, we will consult with you at the time of your request.

    • Commission amount: 1,000 yen
  5. How to Respond to a “Request for Disclosure, etc.

    As a rule, responses will be sent in writing (by sealed envelope) to the person in question. If you would prefer a different method of response, please let us know.
    ◇Personal information obtained in connection with a “Request for Disclosure, etc.” will be handled only to the extent necessary to respond to the request for disclosure, etc.
    In the following cases, we may not be able to respond to a “Request for Disclosure, etc.”. In such cases, we will notify you to that effect and the reason. Please note that a fee will also be charged for non-disclosure.

        1. If the identity of the person or his/her representative cannot be verified
        2. When there is a deficiency in the prescribed application documents
        3. When the subject of the Request for Disclosure, etc. does not fall under the category of “Retained Personal Data” (*)
        4. If there is a risk of harm to the life, body, property, or other rights or interests of the person concerned or a third party
        5. If there is a risk of significant hindrance to the proper conduct of our business
        6. If it would violate laws and regulations

          Retained personal data is personal information that constitutes a systematic collection of information, and for which we have the authority to respond to all requests for disclosure, correction, addition, or deletion of content, suspension of use, deletion, and suspension of provision to third parties requested by the person in question. However, if any of the following a) through d) applies, it does not fall under the category of retained personal data.

          • Information that is likely to cause harm to the life, body, or property of the person concerned or a third party if its existence or non-existence is revealed.
          • Any personal information that is likely to encourage or induce illegal or unjust acts by revealing the existence or non-existence of such personal information.
          • Information that is likely to cause harm to national security, damage the relationship of trust with other countries or international organizations, or cause disadvantages in negotiations with other countries or international organizations if the existence of the said personal information is revealed.
          • Information that is likely to hinder the prevention, suppression, or investigation of crimes or the maintenance of other public safety and order if the existence or nonexistence of the said personal information is revealed.

Details of the system for handling retained personal data and the measures being taken

    1. Formulation of basic policy

      To ensure the proper handling of personal data in our possession, we have established a “Personal Information Protection Policy” regarding “compliance with relevant laws, regulations, guidelines, etc.” and “contact point for questions and complaints.

    2. Establishment of Rules for Handling Retained Personal Data

      For each stage of acquisition, use, storage, provision, deletion/disposal, etc., we have established personal information protection rules regarding handling methods, responsible persons/persons in charge, and their duties, etc.

    3. Organizational Safety Control Measures
        1. In addition to appointing a person responsible for the handling of retained personal data, the Company clarifies the employees who handle retained personal data and the scope of personal data handled by such employees, and establishes a system for reporting to the person responsible in the event that a fact or indication of a violation of the law or handling rules is detected.
        2. We conduct periodic self-inspections of the status of handling of retained personal data, as well as audits by other departments and outside parties.
    4. Personnel safety control measures
        1. Regular training is provided to employees on points to keep in mind regarding the handling of retained personal data.
        2. All employees are required to submit a written pledge of confidentiality, including personal data in our possession.
    5. Physical Safety Control Measures
        1. In the area where retained personal data is handled, the Company controls the access of employees, restricts the equipment they may bring into the area, and takes measures to prevent unauthorized persons from accessing retained personal data.
        2. We take measures to prevent theft or loss of equipment, electronic media, and documents that handle retained personal data, and we also take measures to ensure that retained personal data is not easily revealed when such equipment, electronic media, etc. are carried, including within the business site.
    6. Technical Safety Control Measures
        1. Access control is implemented to limit the scope of persons in charge and the retained personal data handled.
        2. A system is in place to protect information systems that handle retained personal data from unauthorized external access or unauthorized software.
          〒333-0866
          3F, 5-17-3 Shiba, Kawaguchi-shi, Saitama
          IMS JAPAN inc. Head Office Administration Dept.
          E-mail address : info@ims-japan.jp
          TEL: 048-261-8501 (Hours: 9:00-18:00 *)
          • During Saturdays, Sundays, national holidays, year-end and New Year holidays, and Golden Week, we will respond on the next business day or later.

About Cookies

We use cookies to collect certain information for purposes such as analyzing your use of our website or providing customized services to individual customers.

  1. About Cookies

    Cookies are devices that store website browsing information on the user’s computer (PC, smartphone, tablet, or other Internet-capable device), allowing us to obtain page browsing information and other information to improve user convenience.
    Cookies include those set by us (first-party cookies) and those set by third parties affiliated with us (third-party cookies).

  2. Purpose of use of cookies

    We use cookies to improve customer convenience, for example, by eliminating the need for customers to repeatedly enter the same information when browsing our website.
    We use the information collected through the use of cookies to analyze how you use our website (access, traffic, routing, etc.) and use it to improve the performance of the website itself and to improve and enhance the services we provide to you, as well as for the following purposes In addition, we may also use the information for the following purposes

      1. To maintain the proper functioning of this site, including maintaining input information and status settings
      2. To store settings such as language settings
      3. To obtain and analyze information related to site usage, such as site visit history and browsing history
      4. To understand and measure the effectiveness of inflows from advertisements of businesses posted on external sites
      5. To understand the interests and preferences of users and to deliver targeted advertisements using ad-serving providers
  3. How to reject cookies

    Most browsers allow you to manage your cookie settings by modifying your preferences. It is possible for customers to disable cookies by changing their browser settings. However, if you disable cookies, you may not be able to receive some services or use some site features.
    You can delete cookies and change your browser settings to block all or part of subsequent cookies. To change your settings, please refer to your browser’s “Help” page or click on the link below for instructions on setting and managing cookies in your browser.

        1. Google Chrome
          Delete, allow, and manage cookies in Chrome
        2. Microsoft Edge
          Microsoft Delete cookies in Edge
        3. Mozilla Firefox
          Cookies and Firefox Anti-tracking feature of
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          Clear Cookies in Safari

    For browsers other than the above, please check with your browser manufacturer.

    Additionally, if you do not wish Google Analytics to be used on your browser, you have the following options
    Install the Google Analytics browser add-on at https://tools.google.com/dlpage/gaoptoutで.
    However, please note that if you block cookies, your browsing of the website may be affected as you may not be able to fully access all features and content on the website.

  4. Third-party providers Information transmitted by third-party cookies

    The Service uses cookies placed by third-party providers for the purpose of access analysis and advertisement delivery, as well as to improve the services provided to customers. Details of the third-party providers that will place cookies are as follows

    Tool Name and Purpose of Use
    Handling of Information Obtained by the Tool Provider
    cookieyes-consent (CookieYes)
    Required Cookies
    cookieyes-consent: CookieYes sets this cookie to remember the user’s consent settings so that the user’s consent settings will be honored on subsequent visits to this site. It does not collect or store any personal information about site visitors.
    Expiration date: 1 year
    CookieYes website
    wp-wpml_current_language (on The Go Systems)
    Function Cookie
    Save the current language.
    Expiration date: Session
    wpml privacy policy
    Google Analytics (Google LLC)
    Analytical Cookies
    _ga_*: Google Analytics sets this cookie to store and count page views.
    _ga: Google Analytics sets this cookie to calculate visitor, session, and campaign data and to track site usage for site analytics reports. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    Expiration date: 1 year, 1 month and 4 days
    Google Privacy Policy
    GOOGLE’s use of information collected from sites and apps that use GOOGLE services

    Mandatory Cookies : Mandatory cookies are cookies that are required to enable basic functionality of this site, such as providing a secure login or adjusting consent settings. These cookies do not store any personally identifiable data.

    Functional cookies : Functional cookies help us perform certain functions, such as sharing website content on social media platforms, collecting feedback, and other third-party functions.

    Analytical Cookies: Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as number of visitors, direct return rates, and traffic sources.

    Contact information for inquiries
    Inquiries regarding personal information of customers and our privacy policy are accepted at the following contact point.

    〒333-0866
    3F, 5-17-3 Shiba, Kawaguchi-shi, Saitama
    IMS JAPAN inc. Head Office Administration Dept.
    E-mail address : info@ims-japan.jp
    TEL: 048-261-8501 (Hours: 9:00-18:00 *)
    • During Saturdays, Sundays, national holidays, year-end and New Year holidays, and Golden Week, we will respond on the next business day or later.

RelatedRelated Information

IMS JAPANList of Locations
IMS JAPANCSR For Society
IMS JAPANFAQ
IMS JAPANFor Embassy
Corporate Information

ContactInquiry

For inquiries, please contact us from below. If you are in a hurry, please call us.

048-261-8501 Business hours: 9:00-18:00
ContactInquiry